We will not ask you to transfer money through SMS and email. Please ignore the messages if any government agency asks you to provide your bank details or transfer money to an account. Payment should be done via the government agency's portal. When in doubt, you should check with the agency that sent you the message to confirm the authenticity before any action.
Postman is a multichannel mass messaging service for the Singapore government.
These channels are available: 1. SMS 2. Email 3. Password protected email (for sensitive info)
Government agencies use Postman's service to send broadcast or personalised messages to the citizens. SMS/Emails/Telegram bot messages coming from Postman are legitimate. When in doubt, you can always reach out to the agency that sent these messages to confirm the authenticity.
Emails: Agencies have a reply-to email address set-up with Postman when they send their emails through Postman. You can click on
reply toin your email client to write directly to the agency of interest if you have additional questions.
SMS: Agencies are advised to include a hotline to address queries. If no phone number is included in the SMS, you can reach out to their contact centre by searching for their hotline online.
It is possible that the recipient has changed his or her phone number or email address and thus the message was sent to you by mistake. Please inform the agency so they can reach out to the right person using their backup contact information especially if you think the message is important for the recipient.