Postman is a mass messaging service for the Singapore government.
We have these channels: 1. SMS 2. Email 3. Password protected email (for sensitive info) 4. Telegram bot
Government agencies use Postman.gov.sg's service to send broadcast or personalized messages to the citizens. SMS/Emails/Telegram bot messages coming from postman.gov.sg are legitimate. When in doubt, you can always reach out to the agency who sent these messages to confirm the authenticity.
Please go to the section on Check Email Authenticity for additional info.
Emails: Agencies have a reply-to email address set-up with Postman.gov.sg when they send their emails through postman.gov.sg. You can click on
reply to in your email client to write to the agency of interest if you have additional questions.
SMS: Agencies are advised to include a hotline to address queries. If no phone number is included in the SMS, you can reach out to their contact center by googling their hotline.
It is possible that the recipient has changed his or her phone number or email address and thus the message was sent to you by mistake. Please inform the agency so they can reach out to the right person using their backup contact information especially if you think the message is important for the recipient.
It is possible that scammers have gotten your contact information and try to impersonate the government. Members of the Public (MOP) can submit a report to the Singapore Police Force (SPF). Check out scamalert.sg for more information on how to determine whether or not the message is a scam.